EPIC Global Solutions and Bally’s Forge Alliance to Promote Responsible Gaming
EPIC Global Solutions and Bally’s Corporation have announced a three-year partnership aimed at advancing responsible gaming practices in both the United Kingdom and the United States.
Focus on Education and Awareness
The partnership is built on a shared mission to reduce the harmful effects of gaming by emphasizing education and raising awareness.
EPIC Global Solutions, known for its lived experience approach, will provide tailored training to Bally’s employees, particularly those in customer-facing roles such as casino staff and customer service teams.
This training will equip staff with the tools to engage with customers in a more thoughtful and informed way, helping ensure that gaming remains a positive experience.
Targeted Training for Casino Workers
A core component of the initiative is the bespoke training that Bally’s employees in the United States will receive. Drawing on real-world experiences, the training will help staff better understand the impact of problem gambling and how to engage with customers more responsibly.
The goal is to empower employees to make informed decisions that prioritize customer well-being, promoting a culture of care on the casino floor.
Beyond training, the partnership will extend into the digital space, where both organizations plan to launch social media and online campaigns. These initiatives aim to provide clear advice on responsible gaming practices, while also highlighting the potential consequences of problem gambling.
The campaigns are designed to reach a broad audience and offer practical guidance for maintaining responsible gaming habits.
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