Light & Wonder to Transform Slot Experience at Harry Reid International Airport
In a significant development for airport gaming, Light & Wonder has been selected to overhaul the slot machine systems at Harry Reid International Airport, home to the Michael J Gaughan Airport Slot Concession, Inc.
This marks a pivotal upgrade from the existing system, encompassing more than 1,100 slot machines spread across various terminals.
Elevating Casino Hospitality
Light & Wonder’s innovative system solutions are poised to redefine the gaming landscape within the airport, promising an enhanced casino hospitality experience.
Jon Wolfe, President of Global Systems and Service at Light & Wonder, emphasized the company’s dedication to pushing the boundaries of gaming technology, stating “Light & Wonder is committed to delivering cutting-edge solutions that redefine the gaming experience. Our systems solution is designed to elevate casino hospitality and improve customer service to deliver an unparalleled level of player satisfaction.”
Comprehensive IT Support
In addition to system upgrades, Light & Wonder will extend its managed services to the Concession, ensuring robust IT operations support. This comprehensive package will include powerful infrastructure management, the latest technological tools, and round-the-clock support aimed at minimizing operational downtime.
Patricia Ross, General Manager of Michael Gaughan’s Airport Slot Concession, Inc., lauded Light & Wonder’s exceptional customer support, adding “Choosing Light & Wonder as our systems provider was a decision rooted in their next-level customer support. Their commitment to excellence extends beyond leading-edge technology and supports our goal of delivering an exceptional player experience.”
A Milestone Agreement
This collaboration represents a milestone for Light & Wonder, as their technology will now power the slot floors of the nation’s seventh busiest airport. This agreement underscores Light & Wonder’s continuous pursuit of innovation and its significant role in the gaming industry’s technological advancement.
The new system solutions are scheduled for activation across Harry Reid International Airport’s terminals in the second quarter of 2024, setting a new standard for airport gaming experiences.
Our Comment on the Article
The partnership between Light & Wonder and Harry Reid International Airport’s slot concession is a testament to the evolving landscape of airport gaming. By integrating cutting-edge technology and comprehensive support services, Light & Wonder is set to create a seamless and engaging gaming environment for travelers.
This initiative not only highlights the importance of technological advancement in enhancing customer experiences but also positions Light & Wonder at the forefront of the gaming industry’s innovation. As the project unfolds, it will be interesting to observe its impact on the overall airport experience and how it shapes future trends in casino hospitality within travel hubs.
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